UPDATE: Below is a record of what appeared on YourSAy during the open consultation process from 29 January 2018 to 16 February 2018.
Provide feedback on the Land Tax Exemption application process and help us to improve it.
What is being decided?
Each year, RevenueSA processes over 2,500 forms submitted by the public requesting approval for various exemptions from land tax.
The current process requires applicants to choose from a variety of exemption options and forms, which can be confusing and frustrating. This creates a slower processing time with unclear requests, wrong information or incorrect forms being submitted.
How can your input influence the decision?
RevenueSA is committed to an ongoing review of public and business facing forms to reduce length, duplication, user frustration and improve internal workflow and processing times.
Applications for land tax exemptions is the most common interaction with the general taxpayer community. Community input will help shape the new form, which makes it easier to transact with RevenueSA.
By understanding the user experience it will assist in creating a user-friendly online process, eliminating confusion and frustration and improving decision making.
Have your say by completing a test of the new form, which after completion, will prompt you to answer a short survey about your experience.
We are particularly keen to hear from people who have previously applied for an exemption so that they can compare their previous experience to the new one, and share it with us so that we can improve the new form even further.
You can also get involved by:
Have your say before this consultation closes 5pm Friday 16 February 2018.
How will your input be used?
At the conclusion of the consultation process, the project team will review the feedback and use it to improve the application process. The new application process will be launched by mid-2018.
For more information
You can review the original forms via the RevenueSA website.
If you require any further information you can contact:
- 8226 0193