Personal budgeting and bill paying services for South Australians in need

Project details



How will the funding be spent?

Funding will be used to:

1. Conduct a feasibility study of Budget$mart, which will include co-designing with potential Budget$mart users.

2. Scope and develop an online solution.

3. Identify and engage a pilot group to test the solution.

4. Hold multiple information sessions for participants to gather feedback and further evaluate Budget$mart.

5. Further improve the product, then evaluate potential for full roll-out of Budget$mart to the wider population.

How will the project be delivered?

CBB currently provides salary packaging services to around 200 not for profit organisations in South Australia. We will work with these organisations to identify population groups who would benefit most from participating in the Budget$mart pilot.

The pilot group of up to 100 disadvantaged South Australians will trial and provide feedback on the Budget$mart service. The pilot group would not be charged to participate.

How many people will directly benefit from this project?

Up to 100 direct users in the initial pilot, then after rollout it will only be limited by demand, and will benefit both direct and indirect beneficiaries.

How will you measure the impact of this project?

We will use the Results Based Accountability (RBA) framework to develop the following measurement targets:

1. How much did we do? We will determine the quantity of our effort by measuring:
- The number of participants in the pilot program
- The number of participants accessing budgeting services
- The number of participants accessing bill paying services
- The number of unique views of the online financial resources

2. How well did we do it? We will measure participants’ satisfaction with:
- Whether Budget$mart met participants’ bill payment and budgeting needs
- Helpfulness and knowledge of CBB staff
- Response times to enquiries
- Usefulness of Budget$mart resources, e.g. Budget$mart website

3. Are the beneficiaries better off? We will measure the quantity and quality of how effective the Budget$mart pilot was by establishing a baseline for, then measuring at the conclusion of the pilot, the following:
- (Self-rated) understanding of personal budgeting and finances
- (Self-rated) level of financial wellbeing and resilience
- Achievement of savings targets
- Number of bills paid on time
- $ savings on penalty charges due to timely payment of bills
- How Budget$mart has improved quality of life, e.g. health and well-being, employment opportunities, ability to afford school sports, extracurricular activities, participation in society, etc.

Further measures would be developed in consultation with the pilot groups.

How will the project fit this year's theme of ‘Connect, Grow, Build, Belong’?

Two million Australians are experiencing financial stress (Financial Resilience in Australia 2015 report). Budget$mart will connect with disadvantaged SA citizens experiencing financial exclusion. We will help grow their sense of belonging and build their resilience and wellbeing by providing access to affordable budgeting, bill paying and financial education services. After a successful pilot, we aim to scale Budget$mart so that it can help more South Australians in need.

Project details



Organisation details

Organisation Name

Community Business Bureau

What does this organisation do?

Community Business Bureau (CBB) is a unique organisation with a clear purpose to help the not for profit sector achieve its social objectives. We do this by providing personalised, professional and cost-effective finance, HR, marketing and salary packaging services focused on building capacity and enhancing sustainability. We provide our services to over 450 not for profit organisations across Australia, and around 17,000 people working in the not for profit sector.

We channel our surplus profits back into the sector through our Community Development Program, which since 2005 has given back more than $1.5 million in cash grants, funding and scholarships.

CBB was formed on 1 July 1995, as a wholly independent incorporated organisation, evolving from the restructuring of the Spastic Centres of South Australia. Through restructuring, separate agencies were formed and CBB was established to service the administration requirements within the community services sector, in particular to meet their payroll and financial needs.


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