Proposed Quality of Care Response Model

Share your feedback on the Department for Child Protection’s proposed Quality of Care Response Model.

What's being decided?

The Department for Child Protection (DCP) works to keep children and young people safe from abuse and harm and provide alternative care when living at home is no longer an option. Sometimes, concerns are raised about a child or young person in care’s safety within their placement – this report type is currently called a care concern. DCP has been working to reform how it manages care concerns. A new proposed Quality of Care Response Model has been designed and DCP is seeking your feedback.

Background

DCP has been undertaking work to reform the process by which care concerns are managed since 2022. This has included changes to all core aspects of care concern management such as:

  • screening – how do we process and triage information?
  • determination – how do we define urgency and risk?
  • response – how best do we respond to the information?
  • review – how do we maintain rigor throughout the process?

The approach to the design of a new care concern management model included a period of seeking initial feedback and input from stakeholder groups to guide the creation of the 4 main concepts proposed to underpin the new model.

This process took place throughout 2023 and involved consultation with stakeholders including:

  • Oversight bodies;
  • Peak bodies;
  • Service providers;
  • Aboriginal stakeholders;
  • Family-based carers;
  • Residential care youth workers;
  • DCP service delivery staff;
  • DCP corporate and operational staff; and
  • Government partners.

Over 100 stakeholders both internal and external to DCP were consulted throughout this process and participants drew on their experience in and with the child protection system, to provide expert advice and feedback.

Following this period of early consultation, the drafted model underwent a period of design and development which was informed by the compiled feedback.

In 2024, the draft model was circulated during a series of proof-of-concept testing sessions which were held with stakeholders both internal and external to DCP. This provided opportunity to test different aspects of the model and determine efficacy with subject matter experts.

The Proposed Quality of Care Response Model document outlines the specifics of the proposed new model of care concern management, now proposed to be named Quality of Care Reports.

This consultation period is an opportunity to provide feedback on the proposed model and ensure that your voice is heard.

We cannot design an improved approach to care concern management without listening to those who experience the process. Your feedback will be compiled and considered when finalising the proposed model.

Get involved

Find out more:

Have your say by:

What are the next steps?

We will consider your feedback to finalise the proposed Quality of Care Response Model.

The final model will be made available following the consideration of feedback.

Share your feedback on the Department for Child Protection’s proposed Quality of Care Response Model.

What's being decided?

The Department for Child Protection (DCP) works to keep children and young people safe from abuse and harm and provide alternative care when living at home is no longer an option. Sometimes, concerns are raised about a child or young person in care’s safety within their placement – this report type is currently called a care concern. DCP has been working to reform how it manages care concerns. A new proposed Quality of Care Response Model has been designed and DCP is seeking your feedback.

Background

DCP has been undertaking work to reform the process by which care concerns are managed since 2022. This has included changes to all core aspects of care concern management such as:

  • screening – how do we process and triage information?
  • determination – how do we define urgency and risk?
  • response – how best do we respond to the information?
  • review – how do we maintain rigor throughout the process?

The approach to the design of a new care concern management model included a period of seeking initial feedback and input from stakeholder groups to guide the creation of the 4 main concepts proposed to underpin the new model.

This process took place throughout 2023 and involved consultation with stakeholders including:

  • Oversight bodies;
  • Peak bodies;
  • Service providers;
  • Aboriginal stakeholders;
  • Family-based carers;
  • Residential care youth workers;
  • DCP service delivery staff;
  • DCP corporate and operational staff; and
  • Government partners.

Over 100 stakeholders both internal and external to DCP were consulted throughout this process and participants drew on their experience in and with the child protection system, to provide expert advice and feedback.

Following this period of early consultation, the drafted model underwent a period of design and development which was informed by the compiled feedback.

In 2024, the draft model was circulated during a series of proof-of-concept testing sessions which were held with stakeholders both internal and external to DCP. This provided opportunity to test different aspects of the model and determine efficacy with subject matter experts.

The Proposed Quality of Care Response Model document outlines the specifics of the proposed new model of care concern management, now proposed to be named Quality of Care Reports.

This consultation period is an opportunity to provide feedback on the proposed model and ensure that your voice is heard.

We cannot design an improved approach to care concern management without listening to those who experience the process. Your feedback will be compiled and considered when finalising the proposed model.

Get involved

Find out more:

Have your say by:

What are the next steps?

We will consider your feedback to finalise the proposed Quality of Care Response Model.

The final model will be made available following the consideration of feedback.

Page last updated: 25 Mar 2025, 12:16 PM