Review of application process for Land Tax Exemption

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Consultation has concluded

Consultation Process


UPDATE: Below is a record of what appeared on YourSAy during the open consultation process from 29 January 2018 to 16 February 2018.


Provide feedback on the Land Tax Exemption application process and help us to improve it.

What is being decided?

Each year, RevenueSA processes over 2,500 forms submitted by the public requesting approval for various exemptions from land tax.

The current process requires applicants to choose from a variety of exemption options and forms, which can be confusing and frustrating. This creates a slower processing time with unclear requests, wrong information or incorrect forms being submitted.

Consultation Process


UPDATE: Below is a record of what appeared on YourSAy during the open consultation process from 29 January 2018 to 16 February 2018.


Provide feedback on the Land Tax Exemption application process and help us to improve it.

What is being decided?

Each year, RevenueSA processes over 2,500 forms submitted by the public requesting approval for various exemptions from land tax.

The current process requires applicants to choose from a variety of exemption options and forms, which can be confusing and frustrating. This creates a slower processing time with unclear requests, wrong information or incorrect forms being submitted.

How can your input influence the decision?

RevenueSA is committed to an ongoing review of public and business facing forms to reduce length, duplication, user frustration and improve internal workflow and processing times.

Applications for land tax exemptions is the most common interaction with the general taxpayer community. Community input will help shape the new form, which makes it easier to transact with RevenueSA.

By understanding the user experience it will assist in creating a user-friendly online process, eliminating confusion and frustration and improving decision making.

Get involved

Have your say by completing a test of the new form, which after completion, will prompt you to answer a short survey about your experience.

We are particularly keen to hear from people who have previously applied for an exemption so that they can compare their previous experience to the new one, and share it with us so that we can improve the new form even further.

You can also get involved by:

Have your say before this consultation closes 5pm Friday 16 February 2018.

How will your input be used?

At the conclusion of the consultation process, the project team will review the feedback and use it to improve the application process. The new application process will be launched by mid-2018.

For more information

You can review the original forms via the RevenueSA website.

If you require any further information you can contact:




Background


An internal review of the application for Land Tax Exemption process has been completed. The review identified a number of improvements which could be made to the application process and we are now seeking feedback from the community on a newly designed, digital form. Instead of selecting from a range of six forms (as per the current process), applicants will only need to access one. Your participation in the process will require you to complete a test of this form and then provide us your feedback on your experience by answering a short survey. We are particularly keen to hear from people who have previously applied for an exemption so that they can compare their previous experience to the new one, and share it with us so that we can improve the new form even further.

You can review the original forms via the RevenueSA website. These include: