Australian Gas Networks regulatory framework review 2026 – 2031

Consultation has concluded. Below is a record of the engagement.


Provide your feedback on the consumer protections that Australian Gas Networks (AGN) must deliver in 2026-2031.

What's being decided?

We are seeking your views about a Draft Decision on the protections that AGN must deliver for South Australian consumers between 1 July 2026 and 30 June 2031.

The Draft Decision includes proposals to:

  • Ensure that consumers receive information about how to disconnect from the gas network
  • Monitor how long it takes AGN to provide disconnection services
  • Continue network reliability monitoring and create service standards if required
  • Require AGN to seek our approval if it proposes to disable any part of the gas distribution network in the future, and
  • Continue working with Government and other regulators on refining gas consumer protections in response to the energy transition.

Background

AGN is one of Australia‘s largest natural gas distribution companies. In South Australia, AGN supplies gas through over 8400km of distribution networks to more than 476,000 customers.

As a monopoly gas provider, AGN is subject to obligations set by regulators including the Commission, the Australian Energy Regulator (AER) and the Technical Regulator (TR). There are multiple regulators that regulate different aspects of AGN’s operations.

We are reviewing the regulatory instruments that apply to AGN, including its licence and the codes and guideline it must comply with.

Our primary objective is to protect the long-term interests of consumers with respect to the price, quality and reliability of essential services.

Read the FAQs for more information.

Get involved

Find out more:

Have your say by:

What are the next steps?

We will consider your feedback in making a Final Decision in early 2025. The final decision will be published on this page.

Provide your feedback on the consumer protections that Australian Gas Networks (AGN) must deliver in 2026-2031.

What's being decided?

We are seeking your views about a Draft Decision on the protections that AGN must deliver for South Australian consumers between 1 July 2026 and 30 June 2031.

The Draft Decision includes proposals to:

  • Ensure that consumers receive information about how to disconnect from the gas network
  • Monitor how long it takes AGN to provide disconnection services
  • Continue network reliability monitoring and create service standards if required
  • Require AGN to seek our approval if it proposes to disable any part of the gas distribution network in the future, and
  • Continue working with Government and other regulators on refining gas consumer protections in response to the energy transition.

Background

AGN is one of Australia‘s largest natural gas distribution companies. In South Australia, AGN supplies gas through over 8400km of distribution networks to more than 476,000 customers.

As a monopoly gas provider, AGN is subject to obligations set by regulators including the Commission, the Australian Energy Regulator (AER) and the Technical Regulator (TR). There are multiple regulators that regulate different aspects of AGN’s operations.

We are reviewing the regulatory instruments that apply to AGN, including its licence and the codes and guideline it must comply with.

Our primary objective is to protect the long-term interests of consumers with respect to the price, quality and reliability of essential services.

Read the FAQs for more information.

Get involved

Find out more:

Have your say by:

What are the next steps?

We will consider your feedback in making a Final Decision in early 2025. The final decision will be published on this page.

  • Australian Gas Networks regulatory framework review 2026 – 2031 survey

    We would like to understand what types of information would be helpful for customers that might be considering disconnecting from the gas network.  You do not need to be actively considering leaving the network to participate in this survey.

    This survey will take 5-10 minutes to complete.

    Consultation has concluded. Below is a record of the engagement.