FAQs
- Ensure that consumer receive information about how to disconnect from the gas network
- Monitor how long it takes AGN to provide disconnection services
- Continue our network reliability monitoring and create service standards if required
- Require AGN to seek our approval if it proposes to disable any part of the gas distribution network in the future, and
- Continue working with Government and other regulators on refining gas consumer protections in response to the energy transition.
How is this review relevant to me as a consumer?
The AGN regulatory instruments serve to protect the long-term interests of consumers with respect to the price, quality and reliability of essential services.
The instruments set out: AGN’s obligations to connect customers and deliver gas in a safe manner; the terms and conditions for operating its distribution system; AGN’s obligations regarding metering installation testing, meter reading and data collection; and its business and performance reporting requirements.
Changes to the consumer protections proposed in the Draft Decision are to:
Who regulates AGN and what do each of the regulators do?
The Australian Energy Regulator (AER), the Commission and the Technical Regulator (TR) set obligations that AGN must satisfy.
The AER is responsible for the economic regulation of AGN, and many consumer protections for gas distribution customers. It sets prices for the services AGN provides and enforces rules about AGN’s operations and services.
We licence AGN’s operation of the gas distribution network and set licence conditions. We are responsible for consumer protections that complement those administered by the AER, including service and performance matters and some connection, disconnection and reconnection obligations. We also establish some metering provisions and reporting requirements for AGN. We can address gaps in the national framework or matters unique to South Australia.
The TR is responsible for the safety, reliability, and technical regulation of the gas distribution network. It makes requirements about AGN’s planning and performance and undertakes regular audits.
The operating environment for AGN is changing because of the energy transition. How will the review take this into account?
As the energy sector moves away from using fossil fuels, there may be expanded use of renewable gases (including hydrogen) in the distribution network. In response to environmental, cost or health concerns, some customers may decide to use less gas, or stop using gas.
These changes present risks to consumers related to the price, quality and reliability of gas distribution. The Commission is engaging with other gas regulators to refine consumer protections and address those risks where possible.
Will you be making decisions about the future of gas in South Australia?
No, it is not our role to make decisions about the future of gas in South Australia. That is the responsibility of the South Australian Government, which is currently working on its comprehensive energy transition policy for the next three decades.
How can I get involved?
Take the survey below (hyperlink on YourSAy) to tell us what information you think AGN should provide about disconnecting gas services or provide your general feedback on the Draft Decision.
You can also read the Draft Decision (TBA: hyperlink) and send us a submission to reviews@escosa.sa.gov.au with the subject line ‘AGN regulatory framework review 2021-26’.
You can email us to request a meeting if you would like to discuss your feedback.
