Review of the Passenger Transport Act 1994

Consultation has concluded. Below is a record of the engagement.

Have your say about point to point passenger transport and what is important to you. Your feedback will help shape the future of point to point transport in South Australia.

We are looking to gather a range of feedback on:

  • Customer experiences travelling around your community using taxi, chauffeur and/or ridesourcing (rideshare) point to point transport services.
  • Driver, licence owner and operator experiences in providing point to point transport services.


Background

The South Australian Government is reviewing regulation of the point to point transport industry under the Passenger Transport Act 1994.

Point to point transport is any service in a vehicle with 12 seats or less (including the driver) that can take customers on the route they choose, at the time that suits them, for a fare. This includes taxis, chauffeurs and ridesourcing (rideshare).

What's being decided?

The focus for the review will be on improving the regulatory standards of all taxis and ridesource (rideshare) operators to help ensure South Australians can expect a safe, clean and reliable ride, regardless of what transport provider they choose.

To help inform the review, the Department for Infrastructure and Transport is seeking feedback about how point to point passenger transport should be regulated.

Get involved

Have your say:

To register for industry updates visit the Point to Point Transport website.

What are the next steps?

The Government will consider all feedback provided to inform the next steps for the industry.

Have your say about point to point passenger transport and what is important to you. Your feedback will help shape the future of point to point transport in South Australia.

We are looking to gather a range of feedback on:

  • Customer experiences travelling around your community using taxi, chauffeur and/or ridesourcing (rideshare) point to point transport services.
  • Driver, licence owner and operator experiences in providing point to point transport services.


Background

The South Australian Government is reviewing regulation of the point to point transport industry under the Passenger Transport Act 1994.

Point to point transport is any service in a vehicle with 12 seats or less (including the driver) that can take customers on the route they choose, at the time that suits them, for a fare. This includes taxis, chauffeurs and ridesourcing (rideshare).

What's being decided?

The focus for the review will be on improving the regulatory standards of all taxis and ridesource (rideshare) operators to help ensure South Australians can expect a safe, clean and reliable ride, regardless of what transport provider they choose.

To help inform the review, the Department for Infrastructure and Transport is seeking feedback about how point to point passenger transport should be regulated.

Get involved

Have your say:

To register for industry updates visit the Point to Point Transport website.

What are the next steps?

The Government will consider all feedback provided to inform the next steps for the industry.

Consultation has concluded. Below is a record of the engagement.

  • Consultation Outcome

    The Department has released the Passenger Transport Act Review report which outlines the outcomes of the Passenger Transport Act 1994 (the Act) review.

    The outcomes of the review have been informed by feedback from industry, customers, and key stakeholders, along with ongoing engagement with the sector.

    The report makes 29 recommendations for changes to how the sector is regulated. These are designed to:

    • improve the safety of drivers, passengers and other road users
    • support better services and better protect consumers
    • address the unacceptable and appalling behaviours experienced by drivers and passengers.

    The review recommendations will transition the taxi industry into a modern, fit for purpose regulatory structure, with a new service delivery model for wheelchair accessible transport to be identified through a market sounding process.

    The Department will now work with industry and key stakeholders to progress changes to the Act in line with key recommendations in this review and supported by a Taxi Industry Reform Package.

    Amendments to the Act will then be introduced into the South Australian Parliament in early 2025.

    For further updates please visit the Department for Infrastructure and Transport’s website.