Consultation Outcome

The Department has released the Passenger Transport Act Review report which outlines the outcomes of the Passenger Transport Act 1994 (the Act) review.

The outcomes of the review have been informed by feedback from industry, customers, and key stakeholders, along with ongoing engagement with the sector.

The report makes 29 recommendations for changes to how the sector is regulated. These are designed to:

• improve the safety of drivers, passengers and other road users
• support better services and better protect consumers
• address the unacceptable and appalling behaviours experienced by drivers and passengers.

The review recommendations will transition the taxi industry into a modern, fit for purpose regulatory structure, with a new service delivery model for wheelchair accessible transport to be identified through a market sounding process.

The Department will now work with industry and key stakeholders to progress changes to the Act in line with key recommendations in this review and supported by a Taxi Industry Reform Package.

Amendments to the Act will then be introduced into the South Australian Parliament in early 2025.

For further updates please visit the Department for Infrastructure and Transport’s website.