Consultation Outcome

Thank you for providing your feedback on the SA Water Regulatory Determination 2024-2028.

The Commission has published its Final Decision. Key aspects are:

• Improved consumer protections for tenants (as consumers), customers experiencing payment difficulties and customers affected by family violence.
• Maximum caps on the revenues that SA Water can collect from customers from 1 July 2024 to 30 June 2028. These are a stand-alone $3,524 million ($Dec22) revenue cap for water retail services and a stand-alone $1,806 million ($Dec22) revenue cap for sewerage retail services.

The Commission will continue to monitor and report on SA Water’s performance in the 2024-28 period. You can read more about the Commission’s Final Decision here.