SA Water Regulatory Determination 2024 - Draft determination

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Consultation has concluded. Thanks for your contributions.

We are seeking feedback on the draft regulatory determination for the water and sewerage retail services provided by SA Water from 1 July 2024

What's being decided?

The Essential Services Commission of South Australia (Commission) has made a draft regulatory determination to apply to the water and sewerage retail services provided by SA Water between 1 July 2024 and 30 June 2028.

The Commission is seeking feedback on the draft determination by 6 March 2024. The Commission will make a final regulatory determination in June 2024.

The draft determination includes:

  • a price determination that sets four-year maximum revenue caps for the majority of SA Water’s water and sewerage retail services
  • a separate price determination, which sets out pricing-related provisions that SA Water must comply with in delivering recycled water and other ‘excluded’ retail services, that are not covered by the maximum revenue cap, and
  • service standards, reporting requirements and other customer service obligations as set out in the Water Retail Code - Major Retailers (Code).

The Commission is currently seeking feedback from the public and stakeholders on its draft determination and will make a final determination in June 2024.

Background

People, businesses, and communities in South Australia use water and sewerage services as an essential part of their everyday lives. The essential nature of these services means it is important for SA Water to deliver value for money, both now and in the future.

The retail services provided by SA Water are subject to regulation by the Commission under the Essential Services Commission Act 2002 and the Water Industry Act 2012.

You can read more details about the draft determination in the FAQs.

Get involved

Find out more:

Have your say by:

What are the next steps?

Feedback will inform the Commission’s final regulatory determination for SA Water, which will be published in June 2024.

We are seeking feedback on the draft regulatory determination for the water and sewerage retail services provided by SA Water from 1 July 2024

What's being decided?

The Essential Services Commission of South Australia (Commission) has made a draft regulatory determination to apply to the water and sewerage retail services provided by SA Water between 1 July 2024 and 30 June 2028.

The Commission is seeking feedback on the draft determination by 6 March 2024. The Commission will make a final regulatory determination in June 2024.

The draft determination includes:

  • a price determination that sets four-year maximum revenue caps for the majority of SA Water’s water and sewerage retail services
  • a separate price determination, which sets out pricing-related provisions that SA Water must comply with in delivering recycled water and other ‘excluded’ retail services, that are not covered by the maximum revenue cap, and
  • service standards, reporting requirements and other customer service obligations as set out in the Water Retail Code - Major Retailers (Code).

The Commission is currently seeking feedback from the public and stakeholders on its draft determination and will make a final determination in June 2024.

Background

People, businesses, and communities in South Australia use water and sewerage services as an essential part of their everyday lives. The essential nature of these services means it is important for SA Water to deliver value for money, both now and in the future.

The retail services provided by SA Water are subject to regulation by the Commission under the Essential Services Commission Act 2002 and the Water Industry Act 2012.

You can read more details about the draft determination in the FAQs.

Get involved

Find out more:

Have your say by:

What are the next steps?

Feedback will inform the Commission’s final regulatory determination for SA Water, which will be published in June 2024.

  • Please answer some questions to provide your feedback.

    Please take this survey to give us your feedback on the Commission's draft determination. This survey may take 5-10 minutes to complete. 

    Consultation has concluded. Thanks for your contributions.
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