SA Water Regulatory Determination 2024 - Draft determination

Consultation has concluded. Thanks for your contributions.

We are seeking feedback on the draft regulatory determination for the water and sewerage retail services provided by SA Water from 1 July 2024

What's being decided?

The Essential Services Commission of South Australia (Commission) has made a draft regulatory determination to apply to the water and sewerage retail services provided by SA Water between 1 July 2024 and 30 June 2028.

The Commission is seeking feedback on the draft determination by 6 March 2024. The Commission will make a final regulatory determination in June 2024.

The draft determination includes:

  • a price determination that sets four-year maximum revenue caps for the majority of SA Water’s water and sewerage retail services
  • a separate price determination, which sets out pricing-related provisions that SA Water must comply with in delivering recycled water and other ‘excluded’ retail services, that are not covered by the maximum revenue cap, and
  • service standards, reporting requirements and other customer service obligations as set out in the Water Retail Code - Major Retailers (Code).

The Commission is currently seeking feedback from the public and stakeholders on its draft determination and will make a final determination in June 2024.

Background

People, businesses, and communities in South Australia use water and sewerage services as an essential part of their everyday lives. The essential nature of these services means it is important for SA Water to deliver value for money, both now and in the future.

The retail services provided by SA Water are subject to regulation by the Commission under the Essential Services Commission Act 2002 and the Water Industry Act 2012.

You can read more details about the draft determination in the FAQs.

Get involved

Find out more:

Have your say by:

What are the next steps?

Feedback will inform the Commission’s final regulatory determination for SA Water, which will be published in June 2024.

We are seeking feedback on the draft regulatory determination for the water and sewerage retail services provided by SA Water from 1 July 2024

What's being decided?

The Essential Services Commission of South Australia (Commission) has made a draft regulatory determination to apply to the water and sewerage retail services provided by SA Water between 1 July 2024 and 30 June 2028.

The Commission is seeking feedback on the draft determination by 6 March 2024. The Commission will make a final regulatory determination in June 2024.

The draft determination includes:

  • a price determination that sets four-year maximum revenue caps for the majority of SA Water’s water and sewerage retail services
  • a separate price determination, which sets out pricing-related provisions that SA Water must comply with in delivering recycled water and other ‘excluded’ retail services, that are not covered by the maximum revenue cap, and
  • service standards, reporting requirements and other customer service obligations as set out in the Water Retail Code - Major Retailers (Code).

The Commission is currently seeking feedback from the public and stakeholders on its draft determination and will make a final determination in June 2024.

Background

People, businesses, and communities in South Australia use water and sewerage services as an essential part of their everyday lives. The essential nature of these services means it is important for SA Water to deliver value for money, both now and in the future.

The retail services provided by SA Water are subject to regulation by the Commission under the Essential Services Commission Act 2002 and the Water Industry Act 2012.

You can read more details about the draft determination in the FAQs.

Get involved

Find out more:

Have your say by:

What are the next steps?

Feedback will inform the Commission’s final regulatory determination for SA Water, which will be published in June 2024.

Consultation has concluded. Thanks for your contributions.

  • Consultation Outcome

    Thank you for providing your feedback on the SA Water Regulatory Determination 2024-2028.

    The Commission has published its Final Decision. Key aspects are:

    • Improved consumer protections for tenants (as consumers), customers experiencing payment difficulties and customers affected by family violence.
    • Maximum caps on the revenues that SA Water can collect from customers from 1 July 2024 to 30 June 2028. These are a stand-alone $3,524 million ($Dec22) revenue cap for water retail services and a stand-alone $1,806 million ($Dec22) revenue cap for sewerage retail services.

    The Commission will continue to monitor and report on SA Water’s performance in the 2024-28 period. You can read more about the Commission’s Final Decision here.