FAQs

Involving or relating to the use of computer technology, including storing data or information.

Around 1980, the digital revolution started with the Internet and after with mobile devices, social networking, big data, and computing clouds.

Patients can get better treatment with virtual reality tools, electronic sensors, wearable medical devices, telehealth, video consultation, and 5G mobile technology.

Patients can have a choice about what digital services they use, and those who can’t or don’t want to use digital services will still be able to access services in person.

Redirecting some hospital-based treatment to people’s homes through telemedicine, and mobile health is transforming health systems to a more people-centred and integrated model of health service delivery.

• Video consultation - appointments that take place between a patient and a health care professional over video call instead of face-to-face or over the telephone. 
• Online consultation (e-consult and engage consult) - a form on a website that asks you questions regarding why you need an appointment with your healthcare service, which is used to ensure you get the healthcare you need at the right time with the most appropriate person.
• SMS - two-way text messaging through your mobile phone.

Patients will have the choice as to what, if any, digital services they use, and those who can’t or don’t wish to use digital services will still be able to access health services in person.