Ticket reselling review

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Do you think the ticket resale laws are effective?

What's being decided?

Tickets to events in South Australia can be resold in certain circumstances, which helps consumers who have bought a ticket to an event but can no longer attend. There are strict rules around the resale of tickets to prevent consumers from being ripped off and unfairly missing out on tickets to events.

We are seeking feedback from the community to find out if the current laws around ticket reselling are adequate and effective.

We are particularly interested in finding out:

  • your experience with reselling event tickets or buying tickets that have been resold
  • your opinions about whether all tickets sold for South Australian events should be subject to resale restrictions and who should be able to resell event tickets.

You can read more about some of the issues in the factsheet Review of the regulation of ticket scalping in South Australia.

Background

In 2018 the Government introduced legislation to increase transparency and provide greater protections for consumers purchasing tickets via the secondary market.

Since 10 December 2018:

  • it is illegal to sell a ticket to a sporting or entertainment event in SA at a price that is more than 110% of the original supply cost of the ticket - this applies to tickets with a re-sale restriction.
    • A re-sale restriction is a term or condition that limits the circumstances in which a ticket may be resold or prohibits the re-sale of the ticket.
    • Original supply cost is the amount that the ticket was first sold to a purchaser by an authorised seller, excluding any transaction costs.
  • it is an offence to use 'ticket bots' or other software to buy tickets in a way that goes against the terms and conditions of the authorised ticket seller's website
  • it is an offence to make the supply of tickets dependent on other purchases.

Get involved

For more information:

Have your say by:

What are the next steps?

Your feedback will help us to report on the effectiveness of the current requirements and make recommendations about any areas for improvement.

Consumer and Business Services will consider your feedback as part of the ticket reselling review process. The final report will be provided to Government in the first half of 2022.

Do you think the ticket resale laws are effective?

What's being decided?

Tickets to events in South Australia can be resold in certain circumstances, which helps consumers who have bought a ticket to an event but can no longer attend. There are strict rules around the resale of tickets to prevent consumers from being ripped off and unfairly missing out on tickets to events.

We are seeking feedback from the community to find out if the current laws around ticket reselling are adequate and effective.

We are particularly interested in finding out:

  • your experience with reselling event tickets or buying tickets that have been resold
  • your opinions about whether all tickets sold for South Australian events should be subject to resale restrictions and who should be able to resell event tickets.

You can read more about some of the issues in the factsheet Review of the regulation of ticket scalping in South Australia.

Background

In 2018 the Government introduced legislation to increase transparency and provide greater protections for consumers purchasing tickets via the secondary market.

Since 10 December 2018:

  • it is illegal to sell a ticket to a sporting or entertainment event in SA at a price that is more than 110% of the original supply cost of the ticket - this applies to tickets with a re-sale restriction.
    • A re-sale restriction is a term or condition that limits the circumstances in which a ticket may be resold or prohibits the re-sale of the ticket.
    • Original supply cost is the amount that the ticket was first sold to a purchaser by an authorised seller, excluding any transaction costs.
  • it is an offence to use 'ticket bots' or other software to buy tickets in a way that goes against the terms and conditions of the authorised ticket seller's website
  • it is an offence to make the supply of tickets dependent on other purchases.

Get involved

For more information:

Have your say by:

What are the next steps?

Your feedback will help us to report on the effectiveness of the current requirements and make recommendations about any areas for improvement.

Consumer and Business Services will consider your feedback as part of the ticket reselling review process. The final report will be provided to Government in the first half of 2022.

  • Share your feedback as part of the ticket reselling review process. 

    The survey should take between 5 and 10 minutes to complete, depending on your responses. 

    You do not have to answer all the questions. 

    Complete Form
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