Strengthening consumer involvement in healthcare

Consultation has concluded. Thanks for your contributions.


We want your help to improve consumer engagement in healthcare.

What's being decided?

We are partnering with South Australian health consumers to reflect and determine how we can improve consumers’ engagement in creating better health care for South Australians.

Consumer engagement refers to health consumers, their family and carers, actively participating in:

  • their own individual care
  • healthcare planning and decision making
  • evaluating policy governance and safety and quality processes
  • healthcare monitoring and evaluation.

(Definition Source: SA Health Consumer, Carer and Community Engagement – Strategic Framework 2021-2025).

We ask you to provide your thoughts on 2 topics:

  • What is meaningful consumer engagement, how do we know we are achieving it and how do we measure it?
  • What could the future of consumer engagement look like in South Australia?

Background

Imagine a health system where people are truly at the centre, where everyone has access to the latest evidence and data to make the best decisions, where innovation is encouraged and it is safe to think big and try new things, where no task is done in isolation but instead achieved through partnership and collaboration.

To achieve this, it is important that first, solutions are co-designed by healthcare consumers, healthcare workers and the broader community – bringing together diverse opinions and perspectives. Therefore, it is critical that consumers are supported to be able to meaningfully contribute to creating better healthcare.

We encourage you to watch keynote speaker presentations/notes from Sarah Brown at the Purple House and Associate Professor Christine Dennis to provide some inspiration around consumer engagement and what the future could look like. These presentations were central to a CEIH Consumer Forum event held in Adelaide on 14 December 2021, where we gathered consumers to ask for their feedback, as we are doing now.

Get involved

For inspiration:

Have your say by:

What are the next steps?

We will consider all feedback and ideas, to finalise a report summarising future opportunities for meaningful consumer engagement in healthcare in South Australia, highlighting key thoughts and discussion from our consultations (such as this YourSAy engagement and the 14 December 2021 Consumer Forum).

We want your help to improve consumer engagement in healthcare.

What's being decided?

We are partnering with South Australian health consumers to reflect and determine how we can improve consumers’ engagement in creating better health care for South Australians.

Consumer engagement refers to health consumers, their family and carers, actively participating in:

  • their own individual care
  • healthcare planning and decision making
  • evaluating policy governance and safety and quality processes
  • healthcare monitoring and evaluation.

(Definition Source: SA Health Consumer, Carer and Community Engagement – Strategic Framework 2021-2025).

We ask you to provide your thoughts on 2 topics:

  • What is meaningful consumer engagement, how do we know we are achieving it and how do we measure it?
  • What could the future of consumer engagement look like in South Australia?

Background

Imagine a health system where people are truly at the centre, where everyone has access to the latest evidence and data to make the best decisions, where innovation is encouraged and it is safe to think big and try new things, where no task is done in isolation but instead achieved through partnership and collaboration.

To achieve this, it is important that first, solutions are co-designed by healthcare consumers, healthcare workers and the broader community – bringing together diverse opinions and perspectives. Therefore, it is critical that consumers are supported to be able to meaningfully contribute to creating better healthcare.

We encourage you to watch keynote speaker presentations/notes from Sarah Brown at the Purple House and Associate Professor Christine Dennis to provide some inspiration around consumer engagement and what the future could look like. These presentations were central to a CEIH Consumer Forum event held in Adelaide on 14 December 2021, where we gathered consumers to ask for their feedback, as we are doing now.

Get involved

For inspiration:

Have your say by:

What are the next steps?

We will consider all feedback and ideas, to finalise a report summarising future opportunities for meaningful consumer engagement in healthcare in South Australia, highlighting key thoughts and discussion from our consultations (such as this YourSAy engagement and the 14 December 2021 Consumer Forum).

Consultation has concluded. Thanks for your contributions.


  • Consultation update

    Thank you for your interest in Strengthening consumer involvement in healthcare.

    The engagement was open from the 21st of January until 19th February, 2022.

    Following the CEIH Consumer Forum event in December 2021 and the YourSAy consultation, CEIH is currently working with our Regional colleagues through Local Health Networks to support feedback from regional communities.

    CEIH is meeting with a number of Regional Health Advisory Committees and providing opportunities to contribute to the conversation for those who were unable to attend the face-to-face events.

    CEIH has produced and distributed ‘Kitchen Table Packs’ which will allow those in regional and remote areas to participate in the engagement in an appropriate setting within their community.

    Once feedback from the regions has been received, CEIH will collate these responses, along with those from the YourSAy consultation and the conversations from the Consumer Forum Event.

    It is anticipated CEIH will be able to distribute the findings in October 2022, available at www.ceih.sa.gov.au